Last Updated: 2023-03-15
Do I need to tell my practitioner when I make the appointment that I’ll be paying with my Mo card?
No. Any registered clinician providing the services offered by your Mo plan is automatically eligible for payment with your Mo card. Simply use your card to pay just like you would with any other debit card.
I’ve been going to the same dentist and opticians for years – will I have to change to a new dentist to use my card?
Any registered dentist or optician can accept payment via your Mo Mastercard, so there’s no need for you to make any changes. We want you to continue to enjoy the services of your familiar, trusted health providers.
How do I actually make the payment?
Easy! You just present your Mo Mastercard at the point of sale terminal exactly like any other debit card – if you’ve downloaded your card into Apple or Google Pay, simply use your phone to make the payment.
Do I need to upload my receipt after I’ve paid with my Mo card?
We ask you to upload your receipt as it helps us to maintain your personal claims history and to make sure your card has been used correctly. After making your Mo payment you’ll receive a notification asking you to share the details of your treatment….but don’t worry, we’ve kept it super-simple, all you need to do is take a photo of the receipt and upload it via the Mo app.
What if my card doesn’t work?
In the unlikely event that your card won’t process, you’ll still be covered for all eligible treatments up to the limits of your Mo plan. We just ask that you make the payment yourself and make an immediate claim. Make sure you have your receipt available, click the claim button on your Mo app and follow the instructions. There are no forms to complete or delays whilst we process a cheque – we’ll reimburse you directly into your designated bank account.
Am I able to replace my glasses with my Mo card?
Mo provide up to £150 annually for any service carried out by a registered optician, including prescription lenses and frames.
What if my treatment costs more than the allowance?
Check your plan to make sure you’re familiar with the limits. Your Mo plan is designed to give you speedy access to support up to the agreed amount. If your treatment exceeds this amount you will need to top up the extra cost yourself.
Can I use my card to pay for treatments on behalf of someone else?
Your card is just for you as the named policy holder and cannot be used on behalf of other people.
Will I be able to use the card for osteopathy or chiropractic treatments?
Yes! We recognise that for some people a visit to an osteopath or chiropractor will better support your needs than physiotherapy so we’ve included this option within your allowance for physio treatments. Book with your chosen registered osteopath or chiropractor and pay for your treatment with your Mo card.
I think I’d benefit from counselling – can I just book an appointment with someone local or do I have to be referred via yourselves?
Your first step is to call the number provided and speak confidentially to one of our counsellors. They are qualified to help understand the best option for your needs and refer you to the most appropriate therapist. Our nationwide network of therapists can meet with you face to face or virtually depending on where you live and who will provide you with the most appropriate support.
How does a virtual GP appointment work in conjunction with my existing GP?
Your local GP is always the best point of call when you are in pain or need tests to confirm a diagnosis, however our virtual GP’s are available to provide additional support and advice about your health whenever you need them. They can confirm any details with your registered GP if you give them permission to do so.
Can your virtual GP make a referral for further treatment or provide prescriptions?
Yes, they can make a referral to the appropriate specialist or arrange a prescription for you to collect from your local pharmacy …just like your regular GP.
Is a virtual GP appointment via video link or just over the phone?
Your appointment will be via the secure Livi mobile platform, so you can share your symptoms with your virtual GP. Of course, like any appointment with a GP, anything you discuss is completely confidential.
Do the annual benefits roll over into the next year if I haven’t used them?
No, but if the membership fees in the Mo fund aren’t fully allocated, we’ll be unlocking even more benefits on behalf of you and all our members in the future. Make sure you let us know what health benefits you would prefer, helping us build the best possible service to meet the needs of as many people as possible.
I have an emergency, can you help?
Mo health is not an emergency service. Do not use this service for emergency medical needs. If you are experiencing a medical emergency, call the emergency services immediately.
More at www.mo.health.