Member FAQ

Last Updated: 2023-03-15

Do I need to tell my practitioner when I make the appointment that I’ll be paying with my Mo card?

I’ve been going to the same dentist and opticians for years – will I have to change to a new dentist to use my card?

How do I actually make the payment?

Do I need to upload my receipt after I’ve paid with my Mo card?

What if my card doesn’t work?

Am I able to replace my glasses with my Mo card?

What if my treatment costs more than the allowance?

Can I use my card to pay for treatments on behalf of someone else?

Will I be able to use the card for osteopathy or chiropractic treatments?

I think I’d benefit from counselling – can I just book an appointment with someone local or do I have to be referred via yourselves?

How does a virtual GP appointment work in conjunction with my existing GP?

Can your virtual GP make a referral for further treatment or provide prescriptions?

Is a virtual GP appointment via video link or just over the phone?

Do the annual benefits roll over into the next year if I haven’t used them?

I have an emergency, can you help?

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